At TeeX Media Corp LLC, we want your shopping experience to be simple, transparent, and enjoyable from the moment you place your order until your package arrives.
Most orders arrive within approximately 7–18 business days after your order is placed. This includes processing and production time, as well as shipping time. Business days are Monday through Friday, excluding major holidays.
Please note that delivery estimates may vary depending on the product, destination, shipping carrier, and seasonal demand.
Processing & Production
Many of our products are made to order, meaning they are produced or prepared specifically for each customer after an order is placed.
Please allow approximately 2–5 business days for your order to be processed and prepared for shipment.
Certain products, including embroidered apparel, personalized items, and specialty products, may require additional production time.
During busy shopping periods, particularly around major holidays, processing times may be longer than usual.
Shipping Cost
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Any available free-shipping offers, discounts, or promotional shipping rates will also be applied and displayed at checkout.
We aim to keep all shipping charges clear and transparent so you can review your total order cost before confirming payment.
Where We Ship
We currently ship to addresses within the United States.
Shipping availability is determined by the delivery address entered during checkout.
If we are unable to ship to your selected address, an available shipping option will not be displayed.
How It Works
1. Place Your Order
Once your order is successfully placed, you'll receive an order confirmation email with your purchase details.
2. We Prepare Your Order
Your products enter processing or production. This typically takes approximately 2–5 business days, depending on the product type and customization requirements.
3. Your Order Ships
Once your package has been handed over to the shipping carrier, you'll receive a shipping confirmation email containing tracking information when available.
4. Your Order Arrives
Shipping typically takes an additional 5–13 business days, depending on the destination, shipping carrier, and delivery conditions.
Please keep in mind that these are estimated delivery times rather than guaranteed arrival dates.
Orders With Multiple Items
If your order contains multiple products, your items may occasionally be shipped in separate packages.
This may happen when products are prepared or fulfilled by different production partners or shipping locations.
For example, an embroidered sweatshirt and a personalized mug may be produced and shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information for each package.
There is no need to worry if all your items do not arrive on the same day.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Please allow some time for the shipping carrier to scan your package and update the tracking information.
Tracking updates may not appear immediately after the shipment confirmation email is sent.
If your tracking information has not updated for an extended period, please contact us at support@teexmediacorp.com with your order number so we can assist you.
Delivery Fees
Product prices, applicable taxes, and shipping charges will be clearly displayed at checkout before you complete your purchase.
You will have the opportunity to review your total order amount before confirming payment.
Any applicable shipping promotions or discounts will be reflected in the checkout total.
Delivery Problems
We understand that unexpected shipping issues can sometimes occur. If you experience a problem with your delivery, we're here to help.
Tracking Hasn't Updated
Carrier tracking information may occasionally take several days to update. If your tracking status has not changed for an extended period, please contact us with your order number so we can help investigate.
Package Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and allow one additional business day in case the carrier marked the package as delivered early.
If you still cannot find your package, please contact our support team.
Package Appears Lost
If your package appears to be lost in transit, please contact us with your order number and tracking information.
We'll review the shipment details and help determine an appropriate solution, which may include a replacement or refund when applicable.
Incorrect Shipping Address
If you need to correct your shipping address, please contact us within 12 hours of placing your order.
Once your order has entered processing or has been shipped, we may no longer be able to modify the delivery address.
Please carefully review your shipping information before completing your purchase.
Damaged Package or Item
If your order arrives damaged, please contact us with your order number and clear photos of the product and packaging.
We'll review the issue and help arrange an appropriate replacement or refund according to our Return & Refund Policy.
Holiday & Peak Season Shipping
During major holidays and busy shopping seasons, including Christmas, production and delivery times may be longer than usual due to increased order volumes and carrier demand.
We recommend placing orders early when purchasing gifts or products for a specific occasion.
While we do our best to process and ship orders as quickly as possible, we cannot guarantee delivery before a particular holiday or event.
Delivery estimates may also be affected by severe weather, carrier delays, or other circumstances beyond our control.
For additional assistance, please visit our Contact Us page.
For information about returns, replacements, and refunds, please refer to our Return & Refund Policy.
Thoughtful Details for Everyday Moments
From cozy embroidered sweatshirts and expressive graphic tees to charming mugs, decorative calendars, and festive Advent calendars, our collections are designed to bring creativity, comfort, and personality into everyday life.
Whether you're shopping for yourself, refreshing your wardrobe, decorating your home, or finding a thoughtful gift, we hope every TeeX Factory product adds a little extra joy to your day.
Questions? We're Here to Help.
If you have any questions about shipping, tracking, delivery, or your order, please feel free to contact us.
Email: support@teexmediacorp.com
Business Name: TeeX Media Corp LLC
Business Address: 10748 Humphries Ln SW, Albuquerque, NM 87121, United States
Many of our products are made to order through our trusted production partners, typically located in the United States.
Shipping Destination: United States only.
Thank you for shopping with TeeX Factory!