Refund policy

Returns and Refunds

At TeeX Media Corp LLC, we want you to feel confident and satisfied with every purchase.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery so we can help resolve the issue.

Because many of our products are made to order or personalized, return and exchange eligibility may vary depending on the product type and the reason for your request.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us at support@teexmediacorp.com with the following information:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the product and the problem.

  • Photos of the packaging, if applicable.

Once we review your request, we'll offer an appropriate solution, which may include a replacement or refund at no additional cost.

If the issue is confirmed to be an error on our part, you will not be responsible for return shipping costs.

Returns for Non-Personalized Items

Eligible non-personalized products may be returned within 30 days of delivery.

To qualify for a return, the product must be:

  • Unused and in its original condition.

  • Returned with its original packaging, where applicable.

  • Free from damage caused after delivery.

  • Accompanied by proof of purchase or an order number.

Please contact us before sending any products back so our customer support team can review your request and provide return instructions.

Returns sent without prior authorization may not be accepted.

Personalized & Made-to-Order Items

Many of our products, including embroidered apparel, custom clothing, personalized mugs, and seasonal keepsakes, are created specifically for each customer after an order is placed.

Because of this, personalized products and certain made-to-order items generally cannot be returned or exchanged for reasons such as:

  • A change of mind after purchase.

  • Incorrect size, color, or product option selected by the customer.

  • Incorrect names, dates, messages, or personalization details submitted during checkout.

  • Personal preferences unrelated to a manufacturing defect or order error.

However, if your personalized or made-to-order product arrives damaged, defective, or different from the details submitted with your order, please contact us.

We'll review the issue and help arrange an appropriate replacement or refund.

We recommend carefully reviewing all product details, size charts, customization information, and order selections before completing your purchase.

Exchanges

If you would like to exchange an eligible non-personalized item, please contact us within 30 days of delivery.

Exchange eligibility depends on the product type, condition, and availability of the requested replacement.

For personalized and made-to-order products, exchanges are generally only available when the product arrives damaged, defective, incorrect, or there has been an error on our part.

Please contact our support team before requesting an exchange so we can determine the appropriate solution.

Return Shipping

If your order arrives damaged, defective, incorrect, or there has been an error on our part, we will cover the cost of an approved return when a return shipment is required.

For eligible returns requested for other reasons, return shipping costs may be the responsibility of the customer.

If a return is approved, our customer support team will provide the appropriate return instructions and return shipping label when applicable.

Please do not send products back without contacting us first.

Refunds

Once your return or refund request has been reviewed and approved, your refund will be issued to the original payment method used during checkout.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refunded amount to your account.

Original shipping charges may not be refundable unless the return is due to a damaged, defective, incorrect product, or an error on our part.

If you have not received your approved refund after the expected processing period, please contact us at support@teexmediacorp.com

Cancellations & Order Changes

If you need to cancel your order or make changes to your order details, please contact us within 12 hours of placing your order.

Because many of our products are made to order, production may begin shortly after your purchase is confirmed.

Once your order has entered production, we may no longer be able to cancel it or make changes.

If your cancellation is approved before production begins, your payment will be refunded to the original payment method.

For order changes involving sizes, colors, shipping addresses, or personalization details, please contact us as soon as possible.

While we'll do our best to accommodate your request, changes cannot be guaranteed after production has started.

Items That Cannot Be Returned

Unless the product arrives damaged, defective, incorrect, or there has been an error on our part, we generally cannot accept returns for:

  • Personalized or customized products.

  • Made-to-order items that are not eligible for change-of-mind returns.

  • Products that have been used, washed, worn, damaged, or altered after delivery.

  • Items returned without prior authorization.

  • Products returned outside the applicable return period.