Contact Information:
Email: support@teexfactory.com Address: 955 S Rimpau Blvd, Los Angeles, CA 90019
Our items are covered by a 30-day refund policy. If your product is faulty or damaged, you can return it within 30 days of receiving it for a refund or exchange. Please note that return shipping costs are not reimbursed. To initiate the return process, please contact us for a Return Merchandise Authorization Number and include it on the shipping label.
Return Policy:
At TeeXFactory, we take pride in delivering products that meet your expectations. As our items are printed-on-demand and customized specifically for you, we do not accept returns. However, if there is an issue with your order, we are here to assist you. In such cases, we will gladly offer a refund or send you a replacement.
Order Accuracy:
We want your order to be perfect, just the way you envision it. We understand that mistakes happen, and that’s why we encourage you to review your order information carefully before submitting it. After placing your order, please double-check all details in the confirmation email. Pay close attention to spelling, names, and options selected to ensure accuracy.
Contacting Support:
If you encounter any issues or have any questions, please don’t hesitate to reach out to us. You can contact our support team via SMS or email at support@teexfactory.com. We are dedicated to providing you with the assistance you need.
Return Shipping:
Please note that you should not send your purchase back to the manufacturer. If a return is necessary, we will provide you with instructions on how to proceed.
Refund Policy:
Our refund policy is as follows:
- Receipt or Proof of Purchase: We strongly recommend providing a receipt or proof of purchase along with details of the problem you encountered.
- Approval Process: Once we receive and inspect your refund request, we will send you an email notification regarding its approval or rejection.
- Refund Method: If your refund is approved, it will be processed and applied to your original method of payment. Please allow a certain amount of time for the credit to appear in your bank account or on your credit card statement. Please note that shipping costs are non-refundable, and we will only refund the purchase price.
- Delayed Refunds: If you haven’t received your refund yet, please first check your bank account. If the refund is not reflected, please contact us at support@teexfactory.com for further assistance.
Conditions for Refunds:
Refunds will be granted under the following conditions:
- The item should be unused and in its original condition, as received. We suggest recording the unboxing process to expedite support.
- The original packaging, including the box, must be intact.
- Refunds won’t be processed for items lost due to recent damage, missing components, altered condition, or noticeable signs of wear.
- Significant wear and tear, suggesting the product’s intended use is nearing its end, is not eligible for return.
- Items with missing or damaged labels are ineligible for return.
- Custom-made or custom-ordered products (eg. items with names on, items with color/pattern changed upon Customers’ request) cannot be refunded.
- We can’t accept returns or exchanges for reasons like personal preferences, including changes in size after receiving the correct size from your order, material or color dissatisfaction. However, we’re glad to offer you a discount code for future purchases.
- We don’t accept refund requests due to package loss if we have provided you with a shipping label confirming package delivery to the address you provided.
- Please understand that we cannot accommodate returns or exchanges. Returning packages to our China factory incurs high costs and risks customs-related issues, potentially leading to package destruction.
Please note that certain items are non-refundable, including purchases where the wrong size was chosen, incorrect buyer information was provided, and digital images.
Refunds (if applicable):
Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. We will also notify you about the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable):
If you haven’t received your refund yet, please double-check your bank account. Then contact your credit card company, as it may take some time for the refund to be officially posted. If the issue persists, reach out to your bank. There is often a processing time involved before a refund is posted. If you have completed these steps and still haven’t received your refund, please contact us at support@teexfactory.com.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at support@teexfactory.com.
Thank you for choosing TeeXFactory. We appreciate your understanding and are here to ensure your satisfaction.